Skip to content

Returns Process

Returning Unwanted Items

If your purchase is not wanted or you change your mind feel free to refund it for a full refund either in store or via mail but please ensure:

  • To notify us of your intent to return by email within 14 days of receiving the goods
  • To include order number, item details and reason for return on email
  • To return the items within 14 days of notification
  • To securely package item and return it in it’s original wrapping unused
  • You have a proof of posting (in case it gets lost)
  • We can arrange a courier collection of furniture or large items at cost to you please enquire

Your item refund will reach your account within a maximum of 7 days of the items being returned but will not include any delivery charges or postage costs.

Faulty or Damaged Items

If your purchase doesn’t reach you in perfect condition or develops a fault. We will be more than happy to replace or refund the item please follow steps below:

    1. Notify of us by email

  • Include order number, item details and damage or fault
  • Damage within 14 days of receiving the goods
  • Faulty item (electrical or battery operated items etc.) within 6 months
  • 2. Send Photographs of fault or damage by email

    3. Await Response from our Team within 7 days

    4. Follow instructions given by our team

    5. If a return is required all postage costs will be paid

Exclusions :

We cannot give refunds in the following cases:

  • Personalised items unless faulty, miss-spelt or miss-represented
  • Items returned after 14 days of notification or purchase, a gift voucher will be issued
  • Damaged items not notified by email to us within 14 days.

Return Address

Goods Should be returned to:

Maison Rustic

4 Bush walk


RG40 1AT


This does not affect your statutory rights.


We are very sorry, but the browser you are visting us with is outdated and not complient with our website security.

Please upgrade your browser to a modern secure version to view our website.