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PLEASE NOTE: ALL DELIVERIES ARE EXPERIENCING DELAYS DUE TO COVID-19

DELIVERY OPTIONS

At check out you will be provided with several delivery options, select depending on the urgency of your order

FREE DELIVERY on orders over £99 or within LOCAL AREA

  • LOCAL POST CODES get FREE DELIVERY (No minimum Order) within 3-5 working days, see below for full details
  • FREE LOCAL CLICK & COLLECT (No Minimum Order) – see below
  • UK WIDE SPEND £99 in total to get FREE DELIVERY includes ALL FURNITURE
  • All none Local Qualifying Orders that qualify will be sent on our STANDARD DELIVERY service
  • Furniture will be sent via our Furniture Delivery service, see below

STANDARD DELIVERY - Royal Mail 2nd Class Signed For - £4.50

All orders will automatically be sent on this service, if you are not in a hurry this is the most cost-effective option.

** PLEASE NOTE DELAYS ARE EXPECTED DURING COVID-19 your order may take up to 10 days **

  • Delivery costs £4.50 and usually takes 3-4 working days
  • Will require a signature - COVID-19 - Signature is not being taken just a name as confirmation
  • Please Note: We are currently sending some parcels first class not signed to speed up delivery
  • You will receive a despatch email when your goods leave us this is usually within 1-2 working days, MAYBE SLIGHT DEAYS COVID-19, your package will then usually be with you within 2-3 days
  • Your Royal Mail tracking details will be on your email go to Royal Mail and insert tracking number provided to to track Your Item
  • Large Items & Large Orders: will be sent HERMES standard parcel, you will receive regular updates Track Your Item Here
  • For Royal Mail Service Updates Click Here
  • Please email us at hello@maisonrustic.co.uk with any issues or queries
  • Please Note: Includes Northern Ireland but excludes the Channel Islands

FAST DELIVERY - Royal Mail 1st Class Signed For - £6.00

This service arrives quicker than our standard delivery but is not gauranteed

** PLEASE NOTE DELAYS ARE EXPECTED DURING COVID-19 your order may take up to 7 days **

  • Delivery costs £6.00 and usually takes 2-3 working days
  • Will require a signature - COVID-19 - Signature is not being taken just a name as confirmation
  • You will receive a despatch email when your goods leave us this is usually within 1-2 working days but maybe slightly longer during COVID-19, your package will then usually be with you within 1-2 days
  • Your Royal Mail tracking details will be on your email go to Royal Mail to Track Your Item
  • For Royal Mail Service Updates Click Here
  • Large Items & Large Orders: will be sent HERMES - next day tracked & Signed Track Your Item Here
  • Please email us at hello@maisonrustic.co.uk with any issues or queries
  • Includes Northern Ireland but excludes the Channel Islands
  • GUARANTEED 48hr DELIVERY - Royal Mail Tracked & Signed - 48hr Service

    If you would like peace of mind with a guaranteed service, please select this option

    ** PLEASE NOTE THIS SERVICE IS GUARANTEED 48hr - DURING COVID-19 may arrive up to 9pm**

    • Delivered within 48 working hrs of shipment - Orders received by 1pm week days will arrive within 2 days
    • Delivery costs £6.00 and has a guaranteed 2-3 working day lead time
    • Will require a signature - COVID-19 - Signature is not being taken just a name as confirmation
    • You will receive a despatch email when your goods leave us this is usually within 1-2 working days but maybe slightly longer during COVID-19, your package will then be with you within 48hrs
    • Your Royal Mail tracking details will be on your email go to Royal Mail to Track Your Item
    • For Royal Mail Service Updates Click Here
    • Large Items & Large Orders: will be sent HERMES - next day tracked & Signed Track Your Item Here
    • Please email us at hello@maisonrustic.co.uk with any issues or queries
    • Includes Northern Ireland but excludes the Channel Islands
    • POSTAGE will be REFUNDED if Order does not arrive within 3 days

    NEXT DAY DELIVERY - Next Working Day Tracked

    If you would like your item ASAP, this is for you just place your order by 12pm and we will dispatch to you for the next working day

    ** PLEASE NOTE prefered service is Royal Mail 24hr Tracked & Signed - DURING COVID-19 parcels may arrive up to 9pm, other couriers may have delays **

    • Guaranteed Next Working Day Delivery - Orders received by 12pm
    • Delivery costs £9.00 and has a guaranteed 1-2 working day lead time
    • Sent By Courier (Parcel Force, DHL or UK MAIL) or Royal Mail 24hr Guaranteed
    • Will require a signature - COVID-19 - Signature is not being taken just a name as confirmation
    • You will receive a despatch email when your goods leave us this will be within 1 working day of your order, your package will then be with you within 24hrs
    • We may require you to be at home to take delivery if so we will contact you prior to shipping
    • Your Parcel tracking details will be on your email go to the courier website specified to track your parcel
    • Please email us at hello@maisonrustic.co.uk with any issues or queries
    • Please be aware orders placed on weekend and bank holidays will be collected on the next working day (Mon-Fri) from your order and delivered the next day
    • NEXT DAY DELIVERY excludes Northern Ireland (BT), Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE)
    • Excludes Furniture
    • POSTAGE will be REFUNDED if Order does not arrive within 2 days

    FREE LOCAL DELIVERY

    If you live local to Wokingham, we will carefully wrap and hand deliver your order free of charge, just select this option at check out.

    • Delivery is FREE (Usually a TUESDAY) but will take between 2-5 working days
    • LOCAL TOWNS INCLUDED:- Wokingham, Crowthorne, Bracknell, Binfield, Earley, Woodley, South Reading, Ascot, Sunninghill, Sunningdale, Twyford, Maidenhead, Arborfield, Sandhurst, Yateley, Bagshot, Maidenhead
    • LOCAL POST CODES INCLUDED:- GU19, GU46, GU47, RG1, RG10, RG12, RG2, RG27, RG40, RG41, RG42, RG45, RG5, RG6, SL5, SL6
    • You will be notified on what day your order will be delivered
    • You will receive a despatch email when we are leaving the shop – your order will arrive anything up to 4 hrs after this email
    • For Covid-19 a door step - knock and drop policy will be implemented
    • FURNITURE DELIVERY – UK Mainland Only

      Not all our Furniture is kept on site so can take up to 10 days for Delivery.

      • Aim to Dispatch within 7-10 working days
      • We will email or call you to arrange a delivery day where you will be at home and can take delivery
      • A despatch email will be sent when the item is dispatched by our partners
      • Smaller Items are sent by courier and will beTracked & Signed For
      • Larger Items will be delivered kerbside by Palletways, we will advise, but you will need to ensure you can move the item inside without assistance
      • Regular e-mail updates will be provided
      • Furniture is currently only available FREE in the UK Mainland
      • European Delivery may be available, please ask for a quote outside of the UK
      • International Parcel Delivery

        We deliver all over the world, although there are some restrictions ..

          ** PLEASE NOTE DURING COVID-19 international parcels may take 2-3 weeks **

        • Delivery flat cost of £12.50
        • Delivery Time: Europe:4-6 working days Worldwide: 6-8 working days
        • Will require a signature
        • Restrictions: Max Weight 2kg, Small Parcels Only maximum item length 50cm, additional costs may be necessary if parcel exceeds size or weight limits. We will contact you to request payment if this is the case.
        • You will receive a despatch email when your goods leave us this is usually within 1-2 working days but maybe slightly longer during COVID-19
        • Your Royal Mail tracking details will be on your email go to Royal Mail to Track Your Item
        • For Royal Mail Service Updates Click Here
        • Please email us at hello@maisonrustic.co.uk with any issues or queries
        • Excludes Furniture, Mirrors & Larger Items
        • International terms also cover none UK Mainland addresses. Isle of Wight (PO30-37), Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE)

        CLICK & COLLECT - Wokingham Store

        ** PLEASE NOTE CLICK & COLLECT IS NOT CURRENTLY AVAILABLE during COVID-19 **

        Want to guarantee you get your favourite items but don’t want to pay delivery. Choose Click & Collect and pick them up next time you are in town

        • Available free of charge on all small items
        • Collection in stock items available within 1 hour from our Wokingham Store
        • We will provide Email Confirmation when your order is ready to collect
        • Just select Click & Collect at Check Out
        • Large Furniture Items are not available for Click Collect – FREE DELIVERY is available
        • Furniture and all orders over £99 will automatically be delivered unless email request is sent

        ** PLEASE EMAIL US IF YOUR PARCEL DOES NOT ARRIVE WITHIN THE LEAD TIMES PROVIDED **

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