Skip to content

Your order

Ordering Process

Your order is sent directly to our secure till in our shop for processing, if your order is listed as in stock it will be:

  • Picked and packed within 2 working hours of receiving the order
  • Sent by royal mail second class arrive with 2-3 working days
  • if Next Day delivery selected
  • o sent by Courier

    o With you the next day if the order is received by 1pm

  • Tracked and notifications sent by text or email
  • Email you to notify your order has been shipped

    If for some reason we cannot complete your order we will:

  • Email you within 24 working hours of your order being placed
  • Offer you an alternative product or revised delivery date
  • Process a refund within 3 working days if the issue cannot be resolved

If your item is furniture or listed as delivery 7-10 days we will:

  • Email you within 24 working hours of your order being placed
  • Notify you that your order is being processed
  • Provide an estimated delivery day
  • Contact you again to confirm definite delivery day
  • You can track the progress of your order at any time by logging into My Account and viewing your Order History.

    Delivery Costs & Timings

    All our items are Beautifully Wrapped in Tissue Paper and Securely Packaged, you have a choice of our standard UK Mainland delivery service which is 2nd Class signed for at £3.95 or a next day courier service £5.50, all our delivery charges are per shipment. Delivery charges are visible once you are signed in and are listed below. FREE DELIVERY ON ALL ORDERS OVER £99 including furniture. For more information about delivery please check our Delivery page.

    Moneyback Guarantee

    If your purchase is not wanted, doesn’t arrive in perfect condition or you change your mind feel free to refund it for a full refund either in store or via mail but please ensure:

    • To notify us of your intent to return by email within 14 days of receiving the goods
    • To include order number, item details and reason for return on email
    • To return the items within 14 days of notification
    • To securely package item and return it in it’s original wrapping unused
    • You have a proof of posting (in case it gets lost)
    • We can arrange a courier collection of furniture or large items at cost to you please enquire

    Your item refund will reach your account within a maximum of 7 days of the items being returned but will not include any delivery charges or postage costs.

    Exclusions:

    We cannot give refunds in the following cases:

    • Personalised items unless faulty, miss-spelt or miss-represented
    • Items returned after 14 days of notification or purchase, a gift voucher will be issued
    • Damaged items not notified by email to us within 14 days.

    Returns Process

    For a full refund of your purchased items return the products in 14 days. For more information about refunds and returns please visit our Returns Policy page

    Hello,

    We are very sorry, but the browser you are visting us with is outdated and not complient with our website security.

    Please upgrade your browser to a modern secure version to view our website.